Special Instructions for Receiving Furniture & other
Freight Shipments
If you have ordered furniture from Petit Tresor,
your order may be shipped via a Home Delivery
freight carrier. Most carriers schedule deliveries
Monday through Friday between the hours of 9:00 a.m.
and 5:00 p.m.
***You must be present to receive, inspect and sign
for your delivery. Please DO NOT arrange to have
shipments dropped off when no one is home.***
When the delivery company calls, please make a note
of the company's name and phone number. This will be
very helpful if you need to contact them for any
reason.
Please note that the delivery agent will place your
item(s) just inside the main threshold of your home.
Petit Tresor's designers and craftsmen take great
care in packaging their creations to ensure safe
transport to your home. Although these items are
packaged properly, in some instances transit-related
damage may occur. It is imperative that you inspect
your order carefully when it arrives. Take the time
to note any damage to your order on the delivery
receipt. Do not sign the shipping documents without
recording details of transit damage.
Upon inspection, if you find that your merchandise
is damaged, you may choose to refuse the delivery.
Damages must be reported to Petit Tresor at the time
of delivery by calling us at 310-659-3970.
If you do not inspect your items upon delivery, or
note on the shipping documents cases unopened -
possible concealed damage, Petit Tresor will be
unable to assist you in repair or replacement of
damaged merchandise.
Again, we thank you for your order and trust
that you will be delighted with your purchase.
Shipping Methods & Charges
Petit Tresor Offers two types of shipping Standard
and Deluxe.
- Standard Delivery, Shipper will bring the
item to your doorstep. If the box appears to be in
good condition, but you cannot inspect the shipment
due limitations, please note not inspected upon
delivery on the shipping waybill. However, if the
box is damaged in any way, please note box damaged,
, not inspected at delivery on the waybill. Any
damage/damages must be reported to our customer
service department within 5 days of receipt of the
item.
- Deluxe Delivery, Shipper will bring item
or items to the room of your choice and unpack your
purchase/s. If at this point you have selected the
in home white glove delivery service the shipper
will assemble the items for you provided this
service is available in your area. Please call
customer service for additional fees and costs
associated with this service. If there are any
damages or missing pieces, please note this on the
shipping waybill. If the box/packaging are not
available for your inspection, please note that as
well. Remember that if you sign the waybill without
notating damages, we cannot be responsible for
assisting you in the repair or replacement of the
merchandise. Any damages must be reported to our
customer service department within four (4) days of
receipt of your item/items.
Many of our larger furnishings require
special consideration in shipping and
delivery. Because these items are large and
heavy, we must ship them via our in-home
delivery service. As a result, these
oversized items incur a Shipping Surcharge
in addition to the regular Shipping Charges
noted above. Shipping Surcharges will appear
in your Shopping Cart. If you wish to
receive in home delivery you may do so for
an additional fee which is called "white
glove delivery". In home set up otherwise
known as white glove delivery also incurs
additional shipping charges.
If a furniture carrier is used to ship your
item, the carrier will contact you to
schedule a delivery time. Deliveries are
scheduled within a four-hour window at your
convenience. If delivery cannot be scheduled
within 10 days, applicable storage fees will
be added to the shipping cost and applied to
your credit card. If you are interested in
assembly service, please inquire when the
carrier contacts you to schedule your
appointment.
Easy Returns, Exchanges, and Cancellations
Petit Tresor strives to provide our
customers with the highest quality
merchandise and an unparalleled shopping
experience. Please note that depending on
the item you have purchased different return
and exchange policies apply.
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Custom Items
Custom-designed Furniture, bedding, gifts
and clothing, and other custom made items
all require payment in full prior to your
order and cannot be returned or exchanged.
If you would like to know if your item is
custom please carefully read the item
description on the item page of the product
you are interested in. Please note that
variations of colors and shades always exist
due to dye lots and colors are not
guaranteed. Please contact any of our
knowledgeable design consultants via e mail
at customerservice@petittresor.com or call 310-659-3970 (pacific standard time)
Non-custom Items
Petit Tresor strives to provide our
customers with the highest quality
merchandise and an unparalleled shopping
experience. If you are not completely
satisfied with your non-custom item, you may
exchange it for store credit minus any
shipping charges incurred. Returned items
must be unused, in their original non
modified condition and their original
packaging. Please call us within 8 business
days from the day of receipt of your
merchandise and we will issue you a Return
Authorization number called RAN.
If you return an item after the 10 business
day window, without a RAN, and Petit Tresor
suspects an item has been used, the
merchandise will be shipped back to you at
your expense.